Email duncanli@newwaysmart.com to begin a review and confirm the right channel before sharing confidential drawings or process data.
How to contact us
Email duncanli@newwaysmart.com for engineering or commercial enquiries. The online submission and upload service is not active; do not rely on it to deliver a request.
Information you choose to share
A useful project enquiry may include your business contact details, company, application and the problem you want to solve. Agree a transfer method with us before sending confidential files.
Purpose and data minimisation
Please share only information needed to evaluate and respond to the stated engineering or commercial request, maintain necessary correspondence and support the agreed project.
Confidential technical information
Drawings, samples, photographs and process data should be handled as project material rather than public website content. We can agree a suitable transfer route and use a separate NDA when required.
Sharing files safely
Online file upload is not active. For drawings or sensitive process data, contact us first to agree the project scope, recipients, any NDA and a suitable transfer route.
Sharing and service providers
Project information should be limited to the people and service providers needed to respond to the request and support the agreed communication infrastructure. It should not be sold or used to build advertising audiences.
Retention and deletion
Inquiry records are retained only as needed to evaluate, respond to and document the requested project. Retention may vary by project, contract and applicable requirements; contact us to request access, correction or deletion.
Analytics boundary
Names, email addresses, file names, message text and confidential content should not be placed in URLs, page titles, campaign parameters or advertising audiences.